Service Readiness Engineer/System Engineer-S&D000026
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries. Please Note: The Comms Group will not accept un-solicited resumes. We only will pay a fee for candidates submitted or presented where there is a signed recruiting agreement in place with Tektronix Communications, Arbor Networks, Fluke Networks or VSS Monitoring prior to the submittal and it must be signed by the VP, Talent Acquisition and the resume must be submitted to a specific requisition that the agency was invited to work through our vendor management system. In the case that a candidate is submitted or presented to one of these companies by a recruiting agency without a signed agreement, Tektronix Communications, Arbor Networks, Fluke Networks and VSS Monitoring reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiting
Description
This individual will be responsible for New Product Introduction to Service and Delivery as well as Channel Partners, for products and features which are delivered as part of each software release. Some of their duties will include:
- Work closely with Product Line Management, Project Management Office, and Engineering to understand new features and solutions in order to:
- Verify that the solutions meet Service and Delivery requirements for supportability and deployability.
- Identify and create standard work for deployment and support.
- Review design requirements for new products and features to ensure they meet the Service and Delivery standards for deployability, upgradeability, and supportability.
- Support design of upgrade process for implementation of new features on customer networks.
- Verification of upgrade/installation procedures in lab environment.
- Assist with creation of training material for each new product
- Create job aids for features in each release.
- Deliver service engineer training on products and features as a Subject Matter Expert.
- Leverage knowledge to increase and refine content of the Knowledge Management System.
Qualifications
- Must have 3-5 years of experience working in a telecom environment.
- Very good understanding of network architecture and dataflow as well as the challenges involved with sufficiently monitoring these networks.
- Strong background working with customers to identify solutions which meet their business needs.
- Demonstrates substantial protocol knowledge and knowledge on telecommunication services.
- Strong team work orientation and should be able to work in matrixed environments.
- Must be able to travel internationally.
- Must have clear oral and written communication skills.
Danaher Overview
Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures and markets innovative products and services to professional, medical, industrial and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics, and Industrial Technologies. For more information please visit our website: http://www.danaher.com/.
Organization: Tektronix Communications
Job Function: Customer Service
Primary Location: North America-United States-TX-Plano
Schedule: Full-time
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries. Please Note: The Comms Group will not accept un-solicited resumes. We only will pay a fee for candidates submitted or presented where there is a signed recruiting agreement in place with Tektronix Communications, Arbor Networks, Fluke Networks or VSS Monitoring prior to the submittal and it must be signed by the VP, Talent Acquisition and the resume must be submitted to a specific requisition that the agency was invited to work through our vendor management system. In the case that a candidate is submitted or presented to one of these companies by a recruiting agency without a signed agreement, Tektronix Communications, Arbor Networks, Fluke Networks and VSS Monitoring reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiting
Description
This individual will be responsible for New Product Introduction to Service and Delivery as well as Channel Partners, for products and features which are delivered as part of each software release. Some of their duties will include:
- Work closely with Product Line Management, Project Management Office, and Engineering to understand new features and solutions in order to:
- Verify that the solutions meet Service and Delivery requirements for supportability and deployability.
- Identify and create standard work for deployment and support.
- Review design requirements for new products and features to ensure they meet the Service and Delivery standards for deployability, upgradeability, and supportability.
- Support design of upgrade process for implementation of new features on customer networks.
- Verification of upgrade/installation procedures in lab environment.
- Assist with creation of training material for each new product
- Create job aids for features in each release.
- Deliver service engineer training on products and features as a Subject Matter Expert.
- Leverage knowledge to increase and refine content of the Knowledge Management System.
Qualifications
- Must have 3-5 years of experience working in a telecom environment.
- Very good understanding of network architecture and dataflow as well as the challenges involved with sufficiently monitoring these networks.
- Strong background working with customers to identify solutions which meet their business needs.
- Demonstrates substantial protocol knowledge and knowledge on telecommunication services.
- Strong team work orientation and should be able to work in matrixed environments.
- Must be able to travel internationally.
- Must have clear oral and written communication skills.
Danaher Overview
Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures and markets innovative products and services to professional, medical, industrial and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics, and Industrial Technologies. For more information please visit our website: http://www.danaher.com/.
Organization: Tektronix Communications
Job Function: Customer Service
Primary Location: North America-United States-TX-Plano
Schedule: Full-time